FAQs

Our showroom is open to both the public and trade customers from Tuesday to Saturday, with free parking available right outside. Mondays are reserved for trade clients by appointment only.

Our knowledgeable interior consultants are always on hand to answer any questions and assist with sample loans.

Loaning samples from our library allows you to take a closer look at our colours, textures and weaves in your own time, in your own home. Please see the 'Sample' section of our website to order up to 5 samples. Samples are sent to your door and include a prepaid return courier label. Alternatively, feel free to pop into the showroom to pick up samples directly.

Our handcrafted approach doesn’t end with our rugs, our team of interior designers are able to guide you on making the best purchase for your home and needs. No obligation consultations can be done at our Auckland Showroom, online via Zoom, or in your own home.

Our rugs are available through our stockists in Australia:

Bachli in Victoria

District, various locations

Please contact us directly if you are in any other location and we'll be more than happy to assist with your enquiry.

If you are located in Auckland, we do hold rugs of some of our styles in the showroom. These loan rugs are smaller rug examples, so may not necessarily be the size you require but can help to give you an idea of the how the rug may look in your space. Please get in touch with the team to discuss this further.

We aim to hold stock across all standard sizes in our core styles. Should your preference be showing as sold out online with no upcoming 'Estimated Available Date', please contact us for further information.

Each Nodi rug and carpet is handwoven on traditional looms in India. We work directly with our weavers to constantly innovate our unique textures and maintain a focus on quality.

Nodi collaborates with Fair-trade organisation Goodweave for transparency across all handcrafted manufacturing processes. This ensures our working environments are respectful and sustainable. For more information, please see here.

New Zealand's climate, with its strong UV rays, makes rugs, particularly wool, more susceptible to fading when exposed to direct sunlight. To reduce fading, it’s important to use curtains, blinds, or UV window treatments that limit sun exposure, especially during the peak hours of sunlight. Regularly rotating rugs and furniture can also prevent uneven fading in specific areas that receive more sunlight throughout the day.

We highly recommend adding Premium Surface Protection to every Nodi rug. Premium Surface Protection treatments create a protective barrier that reduces the impact of UVA and UVB rays, helping to preserve the rug's colour and appearance for longer. Unlike other products, Premium Surface Protection penetrates and coats each fibre, eliminating the need for reapplication after cleaning and lasting through 10 commercial cleans. All rug orders with Premium Surface Protection are treated before dispatch by an approved applicator. Please note this may add a few extra days to our standard delivery time frame.

Our premium underlay ensures your rug stays secure and comfortable, designed to prevent slipping, the edges flicking up and provides extra cushioning underfoot. If you opt for underlay with your rug, it is delivered separately and you can find installation instructions in our care guide. If you are located in Auckland, we can can provide you with a full installation service, please get in contact with our team for this to be added to your quote.

Some of our rug styles can be made to custom sizes, please see our catalogue for custom options available or speak with our team about your requirements.

Our handcrafted approach doesn’t end with our rugs, our team of expert interior consultants are able to guide you on making the best purchase for your home and needs. No obligation consultations can be done at our Auckland Showroom, online via Zoom, or in your own home (Auckland only)

Your custom order will be made-to-order for you. Our current lead times are approx. 22 weeks once the deposit is paid and orders are scheduled. Our team will discuss the delivery lead times with you during the custom ordering process.

For our loved ones with claws and potential of accidents, we recommend our 100% wool range such as the Basket Weave Wool, or Cut Pile Wool. Our Braided Jute is also a very forgiving option in the 100% jute range. We don't recommend the Looped Jute as this does have the potential for claws to catch on the loops. We strongly recommend the addition of the Premium Surface Protection to your rug provide further protection against spills.

Our most durable rugs for higher traffic use and potential spills while still offering warmth and softness underfoot, is our 100% wool range, such as the Tip Sheared Wool, Cut Pile Wool, and Basket Weave Wool. We strongly recommend the addition of the Premium Surface Protection to your rug provide further protection against spills.

See our recommendation for rug placement here.

Our carpet is available for purchase through our Auckland showroom, or listed stockists nationwide.

We aim to hold stock of our core range of carpet weaves and colours. Please contact us for further information on our stocked meterage to ensure we have enough on hand or incoming for your preferred installation date.

We can quantify your carpet requirements for you using your detailed floor plans of your space, or we can offer an on-site measurement by our installation team. This is an obligation free service, and from there we can provide an accurate quote for your project.

Our Nodi carpet collection is handwoven on traditional looms in India. We work directly with our weavers to constantly innovate our unique textures and maintain a focus on quality.

Nodi collaborates with Fair-trade organisation Goodweave for transparency across all handcrafted manufacturing processes. This ensures our working environments are respectful and sustainable. For more information, please see here.

New Zealand's climate, with its strong and harsh UV rays, makes woollen carpet, more susceptible to fading when exposed to direct sunlight. To minimise fading, it’s important to use curtains, blinds, or UV window treatments that limit sun exposure, especially during the peak hours of sunlight.

Our Basket Weave Wool and Boucle Loop Wool styles are most durable and suitable for stairs.

We offer a beautiful colour range of carpet that is available to be made custom with a minimum order quantity of 25sqm. Please see our carpet catalogue for these colours, or speak to our staff about your requirements.

Your custom colour carpet will be completely made to order, with current lead times including shipping for our container shipments being 15 weeks from our order cut off date. Please get in contact for any further information on our container cut off and delivery dates.

For extra protection, we suggest considering applying Premium Surface Protection to our products. If you wish to add this additional protection to your carpet, please advise one our sales team and we can add this to your carpet quote for you.

'Tracking' is the imprint left by footprints on your carpet. This is common on cut pile surfaces and usually disappears after a thorough vacuum, however it will reappear after the carpet is walked on again. This is seen more often in high traffic areas such as doorways and hallways. If this is something you prefer to avoid, our Basket Weave Wool won't show tracking, and with the Tip Sheared Wool style it will be less noticeable.

Also known as 'Shading', is a phenomenon that is not fully understood. It is believed to occur when the carpet pile changes direction, affecting how light is reflected or absorbed, similar to velvet fabrics. This is a natural characteristic and not a manufacturing fault, and it does not impact the carpet's performance. We recommend discussing this feature with your Nodi representative when selecting a cut pile carpet.

While all Nodi woollen products are treated with Permethrin to deter insects, this treatment does not guarantee insect-proof protection, nor does it prevent them from entering your home. Nodi products are not guaranteed against insect attack, including carpet beetles. Our wool products are crafted from natural fibres, which are inherently susceptible to insect risks due to the organic materials used. Effective prevention relies on regular, thorough cleaning practices. Please refer to our care guide or contact our team for further information.

If your chosen carpet is in stock, our team will be able to advise the soonest availability for installation.

To keep your carpet looking it's best, a little regular care goes a long way. Gentle vacuuming, prompt attention to spills, and occasional professional cleaning will help maintain its natural texture and softness for years to come. To make caring for your rugs & carpet easy, we’ve created a detailed Care Guide. It’s packed with helpful tips on managing stains, spills, and general maintenance.

While wool carpet will naturally resist stains, they aren’t completely stain-proof. The best way to manage spots and spills is to address them right away. For most everyday spills, a gentle clean with water is usually all that’s needed, though stronger stains may need further attention. Please refer to our care guide for further advice.

The most important step to maintaining your Nodi carpet is regular vacuuming. Vacuum at least once a week in high traffic areas and at least every three months under infrequently moved furniture. It is recommended to use a non-rotating suction head with your vacuum as rotating brushes can be harsh on surfaces. If you do use a rotating brush occasionally, ensure it is not touching the carpet pile.

Shedding, or Fluffing, is most noticeable in the first few months after installation, as loose fibres left over from the manufacturing process come to the surface. This is common with new wool carpets and particularly with cut pile construction. This is normal and typically subsides with regular vacuuming over time.

Short fibres may pop up while the carpet settles. These can be gently trimmed or pushed back through. Do not pull the tuft or it could leave a hole in the carpet. A small amount of latex glue can help in securing the tuft back in place, please contact our team for one of our care kits including a small pot of our latex glue.

To avoid permanent dents from heavy furniture, use furniture cups and/or periodically move furniture slightly to re-distribute the weight. You can lift the fibres of a dented area by gently steaming and then brushing the pile back into place.