Sale Dates & Showroom Information

When does the sale finish?

The sale will finish in-store on Saturday 15th August at 5pm. You can continue to shop online until midnight on Sunday 16th August.

What are the opening hours for the showroom?

During the sale, the showroom will be open:

• Monday–Friday: 10am–3pm
• Saturday: 9am–5pm
• Sunday: Closed

Can I still purchase a sale rug after the sale has finished?

Sale rugs that are still available once the sale has ended will be available online in our Archive Collection. Pricing will remain the same as during the sale period.

Pricing & Discounts

I purchased this rug last week and it is now on sale. Can I receive a refund for the price difference?

For purchases made after 27th July, we will honour the sale pricing, provided the stock is dispatched before the end of August.

 

Why is this rug a lower price than another rug of the same size?

Our pricing is based on the product and the volume we have available in the sale. Where two units of the same rug are priced differently, the lower-priced item will generally be an Ex-Display or Seconds rug.

 

Why are rugs of the same type or size priced differently? Can I purchase the rug at the lower price?

Pricing is based on the product and the volume we have available in the sale. Where the same size is priced differently between styles, this is generally because we have a higher volume of one style to clear. We are unable to offer the same price across different rugs.

 

If I purchase multiple rugs, can you offer a further discount?

The sale pricing already reflects our best possible price, so we're unable to offer any additional discounts on multiple purchases.

 

Can I receive a further discount if I purchase the showroom display rug?

Where a Style Example rug is marked as Ex-Display, it has already been discounted more heavily than our first-grade rugs.

Where it is not marked as an Ex-Display or Seconds item, it is a first-grade rug and the sale price already reflects the maximum discount.

 

I normally receive a Trade discount. Is this applicable to sale items?

Trade discounts are not applicable to sale items. All sale products are already reduced and are excluded from any additional discounts, promotions, offers or trade pricing.

 

If I also purchase a full-price rug, can I receive free shipping?

If you purchase a full-price rug during the sale, we will honour free shipping for that rug during the sale period.

Payment

What are your payment terms?

For all online orders, payment is required in full at the time of purchase. For showroom or phone orders:

• In-stock products require full payment upfront.

• Pre-order products require a 50% deposit, with the balance payable prior to dispatch.

 

Can I pay a deposit today?

For in-stock products, payment is required in full. Orders cannot be secured until full payment has been received. For pre-order products, payment terms are a 50% deposit, with the balance payable prior to dispatch.

 

Can you reserve a sale item for me?

Unfortunately, we are unable to place sale items on hold.

 

Can I pay over the phone?

If the item is available online, purchasing through our website is the quickest way to secure it. Alternatively, you can call our showroom during opening hours and our team can process your payment over the phone.

 

Can I pay cash?

Yes. We accept cash payments, however we do not keep cash on-site. Cash payments must therefore be for the exact amount, or you may pay part cash and the balance by card.

 

What payment methods do you accept in the showroom?

We accept:

• EFTPOS

• Visa & Mastercard

• Exact cash payments

Please note that American Express is not accepted.

 

Can I pay online and collect my order from the showroom?

No. Unfortunately, we are unable to offer Click & Collect during the sale. Your rug will be dispatched to you by our team as soon as possible.

Changes, Cancellations & Final Sale

Can I return a sale item?

Unfortunately not. All sale purchases are Final Sale. We are unable to offer returns, exchanges, refunds or store credit on sale products, including for change of mind, incorrect size, colour or style.

 

Can I cancel my order if the rug has not yet been dispatched?

Unfortunately not. All sale purchases are Final Sale.

 

I have only paid a deposit. Can I cancel my order?

Made-to-Order products remain subject to our standard Made-to-Order Terms & Conditions. Deposits are non-refundable once production has commenced.

 

Can I exchange my rug for a different size?

Unfortunately not. All sale purchases are Final Sale. In exceptional circumstances, if your order has not yet been dispatched and another sale size is available, we may be able to process an exchange.

Product Condition, Warranty & Accessories

Why is this item marked as a Second or Ex-Display?

Seconds have a recognised imperfection, which is clearly identified on the product tag.

Ex-Display rugs have previously been used as showroom display rugs. Unless otherwise stated, they are not damaged, but may require a vacuum or light spot clean.

 

Is there a warranty on sale rugs?

Sale products continue to be covered by Nodi's standard manufacturing defect warranty, unless otherwise stated at the point of sale. The warranty does not cover known defects disclosed for Seconds or Ex-Display items.

 

Can you cut down or resize my rug?

We are unable to offer this service. If you're based in Auckland, we recommend Onehunga Carpets for cut-down and binding services.

 

How can I purchase underlay for my rug?

Underlay for our standard rug sizes can be purchased directly through our online store. Please note that underlay is dispatched separately and may arrive at a different time to your rug. Underlay is not discounted during the sale.

Samples, Colour & Sizing

Can you send me a sample?

Yes. We can send up to five samples free of charge. Where available, samples can be ordered through our online store and are typically dispatched within one working day.

 

Can I take the rug home on approval?

No. We are not offering our Approval service during the sale. We can instead provide a sample for you to take home, along with our online sizing guide to help you choose the right size for your space.

 

Can you photograph the rug in natural light?

The swatches shown on our website provide a good representation of the rug colour.

 

How do I know whether the rug size will be right for my space?

We have an online rug sizing guide available to help you determine the best size for your room.

Shipping, Dispatch & Delivery

When will my rug be dispatched?

Delivery timeframes during the sale may be slightly longer than usual due to increased order volumes. Once your order has been dispatched, our Operations team will contact you with your delivery details.

How can I track my order?

You will receive an email from our Operations team once your order has been dispatched.

 

Can the rug be delivered upstairs or placed in a specific room?

For Auckland deliveries (excluding Waiheke), our delivery team can place your rug in the required room. They are unable to unpack or unroll the rug. Outside Auckland, deliveries are made to your front door only.

 

Can I change the delivery address after purchasing?

If your order has not yet been processed by our warehouse, we can update the delivery address. Once processing has commenced, we are unable to make changes.

 

Do you deliver outside New Zealand?

Free delivery is available to New Zealand addresses only. We can ship to Australia for an additional charge. Please contact us for a freight quote.

 

Can Nodi arrange installation of my rug?

For Auckland deliveries (excluding Waiheke), we can arrange rug installation for an additional fee of $170.

Collection & Taking Products Home

Why can I not take my rug home today?

The rug in the showroom is our Style Example, so it needs to remain on display until the sale has finished. Once the sale ends, we'll arrange dispatch as soon as possible.

Exceptions apply where the rug is the final unit available, or where the item is a Seconds rug, carpet offcut or entrance mat.

 

Can I collect my rug rather than have it delivered?

Yes. Please note the size and weight of rugs before selecting collection, as you will be responsible for loading the item into your vehicle.

Where your order is dispatching from our warehouse, collection can also be arranged directly from our Point England warehouse. Our Operations team will contact you with collection details.

Customer Details & Marketing

 

Will my details be added to your marketing database?

We only require your details to issue your receipt and arrange delivery. We will not add you to our marketing database without your consent.

Full Sale Terms & Conditions

These Sale Terms & Conditions apply only to products purchased during the Nodi Sale event. They should be read together with our standard Terms & Conditions of Sale (nodi.co.nz/pages/resource-library), except where varied below. In the event of any inconsistency, these Sale Terms & Conditions take precedence. 

For any queries, please contact our team at hello@nodi.co.nz.

1. Definitions

NODI means NODI Handmade Rugs Limited.

Customer / You means the individual, company, or other entity purchasing goods from NODI.

Goods means all rugs, carpets and related products sold by NODI during the Sale, including Sale, Seconds, and Ex Display items.

2. Final Sale Policy 

• Sale items Made to Order (MTO) to your size specification are subject to our MTO Terms and Conditions

•  Products sold during the NODI  Sale are Final Sale.

• No returns, exchanges, refunds, or store credits are offered on those products.

• This includes (but is not limited to) change of mind, incorrect selection, size, colour, or style.

• This policy does not limit your rights under the Consumer Guarantees Act 1993.

3. Seconds & Ex Display Products

• Items sold as Seconds or Ex Display are sold with known defects or imperfections.

• These defects will be clearly identified at the point of sale.

• By purchasing Seconds or Ex Display items, you acknowledge and accept the disclosed condition of the product.

4. Pricing & Payment

• Products on pre-order require a 50% deposit to secure the order.

• All other sale products must be paid 100% in full upfront

• Orders are only confirmed once full payment has been received by NODI.

• Prices are as marked during the Sale period and are valid only for the duration of the Sale event.

• Sale prices are final and cannot be combined with any other discounts, promotions, offers, or trade pricing.

5. Delivery & Lead Times

• Delivery timeframes during the Annual Sale may be slower than normal due to increased order volumes.

• Estimated delivery or dispatch timeframes are indicative only and not guaranteed.

• NODI is not liable for delays caused by factors beyond its reasonable control, including carrier delays.

6. Inspection & Acceptance

• You (or your appointed representative) must inspect Goods upon delivery.

• Any claims relating to transit damage or discrepancies must be notified to NODI in writing within 48 hours of delivery.

• If no notification is received within this timeframe, the Goods will be deemed accepted in full and in good condition.

7. Warranty & Defects

• Sale products remain covered by NODI’s standard manufacturing defect warranty, unless otherwise stated at the point of sale.

• The warranty does not cover known defects disclosed for Seconds or Ex Display items.

8. Limitation of Liability

Except as required by law, NODI will not be liable for any indirect, incidental, or consequential loss arising from the purchase or use of Sale products.

Nothing in these terms limits or excludes liability where such limitation is not permitted under applicable consumer protection laws.

9. Title & Risk

Title to Goods passes only once full payment has been received by NODI. Risk in the Goods passes to you upon delivery.

10. Governing Law

These Sale Terms & Conditions are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts.

11. Acknowledgement

By purchasing during the NODI Annual Sale, you acknowledge that you have read, understood, and agreed to these Sale Terms & Conditions.