Nodi Rug Warranty

At Nodi, we aim to provide you with peace of mind through our rug warranty. As a proud New Zealand-based brand, we offer local customer support. If you have any questions regarding your rug or warranty, please reach out to us at hello@nodi.co.nz.

This warranty applies exclusively to Nodi rugs. Carpets and any other products installed as carpet, including, but not limited to rugs or alternative fibre carpets, are not covered under this warranty unless explicitly agreed upon in writing prior to installation. If you have purchased a Nodi carpet, please refer to our specific Nodi Carpet Warranty for further information.

Purchasers’ responsibilities

To maintain and protect your coverage under this warranty, it is your responsibility to:
— Retain proof of purchase, including the price paid.
— Purchase the rug from an approved Nodi partner.
— Maintain your rug in accordance with the Nodi care
and maintenance guidelines.
— Ensure that the selected rug is appropriate for its
intended location and usage conditions.

General Warranty

Our rugs come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993 (CGA). As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Please note, this warranty does not cover:
— Rugs that have been installed as carpets and or affixed to the floor.
— Normal wear and tear.
— Damage caused by improper care.
— Changes in appearance due to environmental factors such as sunlight or humidity.

For more information about your rights under the Consumer Guarantees Act, visit Consumer Protection New Zealand.

Manufacturing Defects Limited Warranty

Nodi provides a limited warranty for your rug against manufacturing defects for up to 12 months, provided the following conditions are met:
— The rug is cleaned and maintained following our Cleaning & Maintenance Guidelines, a copy is provided with your purchase and can be accessed on the Nodi website.
— The rug is purchased as first grade; the warranty does not cover product purchased as a second.
— The rug is purchased from an approved Nodi retailer.

If a manufacturing defect is found, Nodi will cover the cost of repairing or replacing the rug. If the original product is unavailable, a replacement of comparable quality and the nearest available colour from our current range will be provided, or Nodi will compensate you for the actual replacement cost of the product.

Manufacturing defects are defined as flaws or defects that occur during the production process and cause the rug to fail to meet its intended quality and performance standards.
This warranty is non-transferable and applies only to the original purchaser. The warranty period begins from the date of dispatch from Nodi’s warehouse.

Warranty Exclusions

This warranty does not cover:
— Product treated after delivery with any topical chemicals, such as fungicides, stain-resistant treatments, or cleaning agents that alter the properties of the carpet or are not recommended by Nodi.
— Damage caused by prolonged or excessive moisture exposure.
— Damage from poor maintenance practices.
— Damage resulting from the failure of underfloor heating issues.
— Damage caused by accidents or abuse, including soiling, burning, flooding, cutting, or damage caused by pets.
— Damage resulting from natural disasters.
— Damage caused by sporting equipment, general roller traffic, or dragging heavy objects over the flooring.
— Damage due to the lack of protection under furniture with castor wheels e.g. office chairs.
Rugs used in environments that are not suitable for their intended purpose, including, but not limited to:
— Rugs installed as carpets and/or affixed to the floor. These are installed at the purchaser’s own risk.
— Rugs used in non-residential, commercial applications, or tenanted premises.
— Outdoor use for indoor-only rugs.
— Areas with elevated risk of staining or damage, such as kitchens or spaces with frequent exposure to dirt and debris.
— Placement in areas contrary to Nodi’s product specific recommendations.
— Characteristics that may appear with your rug which are considered common for hand woven product. These are listed in the following section.
— Nodi products are not guaranteed against insect attack, including carpet beetles. While all Nodi wool products are treated with Permethrin to deter insects, this treatment does not guarantee insect-proof protection, nor does it prevent them from entering your home.

Handwoven Rugs natural characteristics

The following are common characteristics of hand-woven rugs and are not considered manufacturing defects.

APPEARANCE RETENTION

All rugs will change appearance over time. Pile will flatten to some extent due to normal use. Regular vacuuming and periodic professional cleaning will reduce the degree of flattening. Matting is a wear-induced characteristic that is seen as the merging together of fibre tufts to the stage where they may become less defined. Matting occurs in all rugs to some extent and is not considered a manufacturing defect.

ABSORPTION & DISCOLOURATION

Jute is highly absorbent and can stain or discolour when exposed to liquids,
particularly water. Care should be taken to avoid spills, and our care guide gives steps to effectively deal with a spill.

CUT PILE | PERMANENT PILE REVERSAL

Also known as Shading, is a phenomenon that is not fully understood. It is believed to occur when the pile changes direction, affecting how light is reflected or absorbed, similar to velvet fabrics. This is a natural characteristic and not a manufacturing fault, and it does not impact the rug’s performance. We recommend discussing this feature with your NODI representative when selecting a cut pile rug.

COLOUR FADING

Like all textiles, exposure to sunlight can cause rugs to fade over time, especially natural fibre rugs. This is an important consideration when selecting a rug for your room. We recommend applying premium surface protection to decrease the risk of fading, as well as the use of curtains or UV window treatments in rooms with strong sunlight exposure. We also recommend rotating your rug often for even colour fade.

COLOUR VARIATION

The natural colour of jute can vary significantly between light and dark tones, and some rugs may have a mix of both. This is due to the natural variation in jute fibres at harvest and is a natural characteristic of a jute rug.

LIGHT REFLECTION & APPEARANCE CHANGES

Bamboo silk has a natural sheen that reflects light, meaning the rug
may appear lighter or darker depending on the viewing
angle and light source. This is an inherent property of the
fibre and can create the appearance of colour variation
that resemble tracking.

POP-UPS

Short fibres may pop up while the rug settles, this is common in handwoven products and particularly in woollen loop pile construction and Jute range. These can be trimmed or pushed back through. Do not pull the fibre or it could leave a hole.

PILLING

Pilling occurs when fibres become loose and form small balls or pills on the surface, especially in high-traffic areas. Regular maintenance and proper vacuuming can help
manage pilling, which is a normal occurrence rather than a
defect.

SHEDDING

Shedding, or Fluffing, is most noticeable in the first few months after installation, as loose fibres left over from the manufacturing process come to the surface. This is
common with new jute rugs and wool products - particularly with cut pile construction. This is normal and typically subsides with regular vacuuming over time.

TRACKING

Tracking is the imprint left by footprints on your rug. This is common on cut pile surfaces and usually disappears after a thorough vacuum; however, it will reappear after the rug is walked on again. This is seen more often in high traffic areas such as doorways and hallways.

What to do if you have an issue with your rug:

IF PURCHASED FROM ONE OF OUR APPROVED RETAIL PARTNERS

Please reach out to the retailer where you purchased the product with your proof of purchase and details of the issue. They will assist you to process the claim and will liaise with Nodi on your behalf. The retailer may ask for photos or other documentation to assess the defect.

IF PURCHASED DIRECTLY FROM NODI

Please contact us at hello@nodi.co.nz with your proof of purchase, details of the issue, and any relevant photos or documentation that show the defect. Ensure that the rug was maintained according to our guidelines, as this will be necessary to validate your claim. Once we receive your claim, our team will review the information and guide you through the next steps.

Where a claim is approved, remedial work will include cost of labour, installation, materials, and freight, but will not include other costs to rectify e.g. alternative accommodation, removing equipment, furniture, furnishings, or loss of profits.

Your consumer rights remain in effect in addition to this warranty.
In all cases, we aim to resolve claims promptly and fairly.

Contact

Should you have any further queries please feel free to
contact us.
hello@nodi.co.nz
(09) 390 0370
nodi.co.nz